Customer Service

Sr Statistician

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Description
Applies advanced analytical and statistical knowledge to solve complex business problems. Frequently contributes to the development of new ideas and methods and exercises significant independent judgment to determine best method for accomplishing objectives. Provides expertise to functional project teams and may lead or participate in cross functional initiatives. Frequently represents the organization to customers and often provides mentoring and guidance to teammates and peers.

STUFF WE'LL
TRUST YOU WITH
YOUR RESPONSIBILITIES
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential Functions
  • Provide thought-leadership and creativity to identify opportunities to apply statistics, modeling, or analytics to bring value to the business.
  • Consult with business units and conduct analysis to provide actionable results.
  • Utilize advanced statistical techniques to support business needs; may include call categorization, frequent creditors model, call complexity models, forecasting customer effort and influence of customer effort on churn & customer payments, design and evaluation of experiments, etc.
  • Structure project plans, set expectations, and communicate with business partners.
  • Present and communicate results in manner appropriate for target audience.
  • Mentor and teach analysts in partner departments. Provide guidance and tools to enable other teams to “self-service” where appropriate.
STUFF YOU TELL
PEOPLE AT PARTIES
YOUR QUALIFICATIONS
Qualifications
Minimum Required
  • 5+ years experience in field in industry (relevant experience in academia may apply)
  • Demonstrated ability to apply a wide variety of statistical algorithms to effectively solve business problems. May proactively identify new areas of opportunity for analytics at T-Mobile.
  • Broad experience in applying exploratory data analysis, data mining techniques, and/or statistics to real-world data. Competent in predictive modeling, survival analysis, time series, forecasting, categorical data analysis, pattern recognition techniques, and other advanced methodologies. Solid statistical programming skills in at least one statistical language (SAS, R, Python) and demonstrated ability to learn new ones. Able to independently extract data using SQL, Hive from Teradata, SQL Server and Hadoop and prepare data for analysis. Consistently produces results accurately and efficiently. Ability to develop new algorithms or apply existing algorithms in innovative ways.
  • Develops solid working relationships with both technical counterparts and business partners. Good written and verbal communication and strong presentation skills.
  • Demonstrated ability to effectively communicate with management (including VP level).
  • Proactively shares knowledge and experience with others. Trains less experienced statisticians. Asserts ideas and effectively persuades others. Decisions and recommendations have substantial impact on the business.
  • Understands the needs and drivers of the business and is able to identify impactful analytical strategies. Ability to develop solutions to highly complex problems which require the use of creativity and innovative thinking. Work involves things new to the organization, but not necessarily new to the industry.
  • Ensures that client needs are met and results in customer satisfaction.

Desired

Education
Minimum Required
  • Masters/Advanced Degree (Ph.D. preferred) in Statistics, Economics, Mathematics, Computer Science or related field.
  • Relevant experience in academia may apply.
POSITION POSTED FOR
74 DAYS
POSITION DETAILS

97868BRReq ID

Customer ServiceDepartment

NoTravel Required

1Position(s) remaining

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Business Analysis Manager – Bellevue, WA

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Health Benefits

Health Benefits

Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more.

Paid R&R

PAID R & R

Kick back with paid time off. We want you to have flexibility, convenience, and control over how you recharge.

It's all about you

IT'S ALL ABOUT YOU

We've ditched old-school performance reviews for a tailored approach to career health that includes training for better career and leadership skills.

Sweet Company Discounts

SWEET COMPANY DISCOUNTS

Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry.

Help with the Fam

HELP WITH THE FAM

Kids rock. But child care, adoption, and surrogacy aren’t cheap. We offer programs that help reduce those burdens.

Investment Options

INVESTMENT OPTIONS

Options include a 401(k) plan, an annual Employee Stock Grant, and a purchase plan that gives you the chance to grab T-Mobile stock at a discount.

WHAT TO EXPECT WHEN APPLYING FOR A JOB
Job Location 12920 SE 38th St Bellevue, WA 98006
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"Best Company I’ve Ever Worked For”

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Former Customer Service Representative in Salem, OR

Pros

Insanely high energy and fun. Constantly encouraged to bring your personality to work and do everything in your own voice and your own personal way. It can be challenging but those challenges will teach you so much!

Cons

If you don't like giving amazing customer service, its not the right job for you. You really have to go all the way all the time.

Advice to Management

Keep it up! Stay visible. Stop by pods and says hello! My managers did this and it kept me on my A game!

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Current Customer Service Representative in Meridian, ID

Pros

Awesome environment. They take pride in their employees and company.best call center I have worked for. The performance based structure allows you to easily earn additional rewards and compensation.

Cons

You have to enjoy the call center work.

“positive place to work”

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Former Customer Service Representative in Chattanooga, TN

Pros

There were many great benefits and the company has really good values.

Cons

It can be stressful at times.

Advice to Management

Not everyone needs to be micromanaged.

ONE OF THE MOST ETHICAL COMPANIES IN THE WORLD

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.

EOE Statement

We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.